Refund & Cancellation Policy

A booking request that the Artist has not yet accepted, or that the Client has not yet paid the Deposit on, can be withdrawn by either side at any time. Nothing has been charged, so there is nothing to refund.

The refund depends on how many days remain before the event date at the moment of cancellation. Days are counted in whole calendar days, and boundaries are rounded in the Client's favour.

More than 14 days before the event: 100% of the Deposit is refunded. No cancellation fee.

Between 14 and 3 days before the event: 50% of the Deposit is refunded. The other 50% is paid to the Artist as a cancellation fee to compensate for the reserved date.

Less than 3 days (72 hours) before the event, or on the day of the event: the Deposit is not refunded and is paid to the Artist in full, minus ShowFlow's commission.

Why the late tiers keep part of the Deposit: the Artist has blocked the date, turned away other bookings, and often already incurred rehearsal and travel costs. The retained amount is a pre-agreed compensation to the Artist for that reserved date; it never exceeds the Deposit, and the Artist does not receive the balance.

The Client cancels in the Platform from the booking page. The applicable tier and the exact refund amount are shown before the Client confirms the cancellation.

If the Artist cancels a confirmed booking at any time, for any reason, the Client receives 100% of the Deposit back. No cancellation fee is charged to the Client.

The cancellation is recorded against the Artist's reliability score. Repeated cancellations lead to removal from the Platform. Where the Artist cancels less than 7 days before the event, ShowFlow will try to propose a replacement Artist to the Client, but cannot guarantee one.

If the Artist does not appear, or performs materially less than agreed, the Client must report it in the Platform within 48 hours of the scheduled end time. ShowFlow reviews the statements and evidence of both parties and decides, within 7 business days, on a full refund, a partial refund, or payout to the Artist.

If the Client does not provide the venue, access, or conditions agreed in the booking and the performance cannot take place for that reason, this is treated as a Client cancellation on the day of the event.

If both parties agree in the Platform chat to cancel, the Deposit is refunded in full regardless of the date.

If the event cannot take place because of circumstances beyond both parties' control (natural disaster, government order, state of emergency, sudden closure of the venue by authorities, serious illness with a medical certificate), the Deposit is refunded in full and no cancellation fee applies. The party affected must notify the other party and ShowFlow as soon as possible and provide supporting documents on request.

Instead of cancelling, the Client may propose a new date in the Platform chat. If the Artist accepts, the Deposit moves to the new date and no fee is charged. If the Artist cannot do the new date, the Client may keep the original date or cancel under section 2, counted from the original event date.

Refunds are made only to the card that was used for the original payment. This is a requirement of the card networks; we cannot refund to a different card, to cash, or to a bank account.

ShowFlow initiates the refund within 3 business days after the cancellation is confirmed. The bank then returns the money to the card, which usually takes 3 to 10 business days depending on the card-issuing bank. The refund appears on your card statement in Georgian lari.

A refund is always the full amount due under the tier above. ShowFlow charges the Client nothing, so no service fee is withheld, and bank card fees are ShowFlow's cost and are never deducted from a refund.

If a refund has not arrived 15 business days after you were told it was initiated, contact us with the booking number and we will send you the bank's refund reference.

If you believe a payment was made without your authorisation, contact us first so we can investigate and refund quickly. Opening a chargeback with your bank for a booking that was performed as agreed, instead of using the dispute process in section 4, is a breach of the Terms and may result in account closure.

This policy does not limit the rights you have under the Law of Georgia on the Protection of Consumer Rights. Because a booking is a service for a specific date, the 14-day right of withdrawal for distance contracts does not apply to it; the tiers above apply instead.