Terms & Conditions

"Platform" — the website showflow.ge and the services offered on it.

"Client" — a person, venue, or company that uses the Platform to find and book a performer for an event.

"Artist" — a musician, band, DJ, or other performer who lists a profile on the Platform and accepts bookings through it.

"Booking" — an agreement between a Client and an Artist for a performance on a specific date, concluded through the Platform.

"Quote" — the performance fee the Artist sets for a Booking, in Georgian lari (GEL).

"Deposit" — the part of the Client's total that is paid by card through the Platform at the moment the Booking is confirmed.

ShowFlow is an online marketplace. We provide the tools for Clients and Artists to find each other, agree on terms, confirm a Booking, pay the Deposit, and communicate.

Commercial agent. By listing on the Platform, the Artist appoints ShowFlow as its commercial agent, authorised to conclude Bookings with Clients on the Artist's behalf and to receive payment of the Deposit on the Artist's behalf. A Client's payment of the Deposit to ShowFlow discharges the Client's obligation to pay that amount to the Artist. ShowFlow deducts its commission from the amount received and pays the remainder to the Artist as described in section 6. ShowFlow acts for the Artist only; it does not act as agent for the Client.

ShowFlow is not the performer and is not a party to the performance itself. The obligation to perform belongs to the Artist; the obligation to provide the venue, access, and the agreed conditions belongs to the Client.

Each user is responsible for their own actions. ShowFlow does not employ, supervise, or control Artists or Clients, does not organise or attend events, and is not responsible for what Artists, Clients, venues, or guests do or fail to do — including the performance and its content, late arrival or no-show, behaviour at the event, damage to property or equipment, injury, or any arrangement they make with each other.

Checks are limited. A "Verified" badge means only that ShowFlow reviewed the information or documents the Artist provided at the time of verification. It is not a promise about the Artist's skill, reliability, or conduct, and ShowFlow does not run criminal-record checks. Clients choose Artists, and Artists accept Clients, at their own judgement.

ShowFlow is not a bank, payment institution, or escrow agent, and does not offer escrow or fiduciary services. Payments through the Platform are transactions between the Client and the Artist executed through ShowFlow as the Artist's commercial agent, within the meaning of the Law of Georgia on Payment Systems and Payment Services.

You must be at least 18 years old and able to enter into binding contracts to create an account. If you register on behalf of a company or venue, you confirm that you are authorised to bind it.

You must give accurate information (name, email, phone, and for Artists: profile details, fees, and bank details for payouts) and keep it up to date. You are responsible for everything that happens under your account and for keeping your password secret.

One person may hold one Client account and, if they perform, one Artist account. We may refuse, suspend, or close accounts that breach these Terms, the law, or that present a fraud risk.

A Client sends a booking request to an Artist with the event date, city, event type, and any details. The request is an enquiry, not a commitment.

The Artist responds in the Platform chat with a Quote and the conditions of the performance (set length, line-up, technical requirements). The Client and the Artist may negotiate in the chat.

The Booking is confirmed, and becomes binding on both sides, when the Client accepts the Artist's terms in the Platform and pays the Deposit. Both parties receive a confirmation on the Platform and by email.

The confirmed chat thread, the Quote, and the booking summary shown at payment together form the written terms of that Booking. A contract text drafted with the Platform's AI assistant is a convenience for the parties; the booking summary prevails if they conflict.

All prices on the Platform are in Georgian lari (GEL).

The Client pays exactly the Artist's Quote. ShowFlow adds nothing on top for the Client. ShowFlow's only charge is a commission of 15% of the Quote, but not less than ₾10 per Booking, borne by the Artist and deducted from the Deposit that ShowFlow receives on the Artist's behalf. The commission includes VAT (18%) where applicable.

Example: for a Quote of ₾1000, the Client pays ₾1000 by card through the Platform. ShowFlow's commission is ₾150 (of which VAT ₾23); after the event ShowFlow transfers ₾850 to the Artist.

The exact amounts for each Booking are shown to the Client before payment and to the Artist before acceptance. There are no subscription, listing, or setup fees.

The Deposit (the full Quote) is paid by Visa or Mastercard through the secure payment page of our acquiring bank to ShowFlow LLC, acting as the Artist's commercial agent. Card details are entered on the bank's page and are never stored by ShowFlow. Payments are protected by 3-D Secure.

No part of the Quote is paid outside the Platform. ShowFlow holds the payment on the Artist's behalf and does not pass it to the Artist until after the event. If the Booking is cancelled, or a dispute is decided in the Client's favour, the amount due to the Client under the Refund & Cancellation Policy is returned to the card used for payment.

Money paid outside the Platform (cash, a direct bank transfer, or another app) never passes through ShowFlow. ShowFlow cannot refund it and is not responsible for it.

After the event, if neither party reports a problem within 48 hours of the event end time, the Booking is marked completed. ShowFlow deducts its commission from the Deposit and transfers the remainder to the Artist's bank account within 3 business days.

Payouts are made only to Artists who are registered taxpayers in Georgia: an Individual Entrepreneur or a legal entity with a valid tax identification number and a Georgian bank account (IBAN) entered and verified in the Platform. ShowFlow does not pay out to unregistered natural persons. Until the Artist's payout account is verified, the Deposit remains with ShowFlow and is paid out as soon as verification is complete.

Cancellations, refunds of the Deposit, and cancellation fees are governed by the Refund & Cancellation Policy at showflow.ge/refund-policy, which is part of these Terms.

The Artist must arrive on time, perform for the agreed length with the agreed line-up, and follow the technical and venue conditions set out in the Booking.

The Artist must keep their availability calendar accurate and must not accept a Booking they cannot honour. Repeated cancellations reduce the Artist's reliability score and may lead to removal from the Platform.

Artists are independent contractors, not employees of ShowFlow. To receive payouts the Artist must be registered in Georgia as an Individual Entrepreneur or operate through a legal entity, must provide its tax identification number, and is solely responsible for declaring and paying taxes on income earned through the Platform.

The Artist warrants that it holds the rights needed to perform its repertoire and is responsible for registering its own works with the collective management organisation if it wishes to collect royalties on them.

The Artist must not ask the Client to move a Booking off the Platform in order to avoid ShowFlow's commission.

The Client must give accurate event details (date, address, start time, expected duration, audience, and any special requirements) and provide the venue, power, stage or performance space, and access agreed in the Booking.

The Client must not use the Platform to contact Artists for bookings that are then arranged outside it.

The Client is responsible for obtaining any permits the event requires (for example, public-event or noise permits) and for the safety of the Artist and their equipment at the venue.

The public performance of music at an event requires a licence from the accredited collective management organisation (in Georgia, IPOA). Obtaining and paying for that licence is the responsibility of the Client or the venue as the organiser of the event, not of the Artist or ShowFlow.

After a completed Booking, both parties may leave a review. Reviews must be honest and relate to the actual Booking. We may remove reviews that are abusive, fake, or unrelated.

You keep ownership of the content you upload (photos, bio, sample tracks, messages). You grant ShowFlow a non-exclusive, royalty-free licence to host, display, and transmit it as needed to run the Platform and to promote your profile on the Platform. You confirm you have the right to upload it.

You must not upload unlawful, infringing, defamatory, or explicit content; send spam; impersonate anyone; scrape the Platform; attempt to access other users' data; or interfere with the Platform's operation.

If either party believes the Booking was not performed as agreed (no-show, materially shorter set, different line-up, venue not as described), they must report it in the Platform within 48 hours of the event end time.

ShowFlow will ask both parties for a written statement and any evidence (photos, recordings, chat history) and will decide, within 7 business days, whether the Deposit is paid out to the Artist, refunded to the Client, or split. The decision is communicated in writing to both parties.

ShowFlow's decision concerns only the Deposit and the Platform fees. It does not limit either party's right to pursue the other under Georgian law.

ShowFlow is not an arbitrator or a court. Its decision is about the payment held through the Platform only, and is made in good faith on the evidence available.

ShowFlow provides the Platform "as is" and does not guarantee that a particular Artist will be available, that a Booking will be concluded, or that the service will be uninterrupted or error-free.

ShowFlow is not liable for: the acts or omissions of Artists, Clients, venues, or guests; the quality, content, or outcome of a performance or event; a cancellation by another user; personal injury, illness, or damage to property at or around an event; content posted by other users; or indirect or consequential losses (lost profit, reputation, opportunity, or data).

Third-party services. Card payments are processed by the acquiring bank, sign-in with Google by Google, email by our email provider, and hosting by our hosting providers. ShowFlow is not responsible for their outages, errors, or delays, though it will help you resolve them.

AI assistant. Contract texts, suggestions, and replies produced by the Platform's AI assistant are drafts to help the parties. They are not legal advice; the parties must read and check them before relying on them.

Force majeure. ShowFlow is not responsible for a failure or delay caused by events beyond its reasonable control, such as natural disasters, epidemics, war, government action, power or internet outages, or failures of the bank's systems.

To the maximum extent permitted by Georgian law, ShowFlow's total liability towards you in connection with any Booking is limited to the ShowFlow commission charged on that Booking. This limit does not affect ShowFlow's obligation to pay out or refund money it holds on a Booking as these Terms and the Refund & Cancellation Policy require.

Nothing in these Terms limits liability for intentional wrongdoing or gross negligence, or any liability that cannot be limited under the law of Georgia, including mandatory consumer-protection rules.

If anyone brings a claim, fine, or demand against ShowFlow because of your breach of these Terms or of the law, your content, or — for Artists — your performance, or — for Clients — your event or venue, you will compensate ShowFlow for the resulting loss, including reasonable legal costs. ShowFlow will tell you about such a claim promptly. For consumers, this applies only to the extent permitted by law and only where you are at fault.

You accept these Terms electronically: by ticking the agreement box when you create an account, or by pressing "I agree" when we ask you to accept a new version. Doing so is a binding acceptance of these Terms, the Privacy Policy, and the Refund & Cancellation Policy.

We record the date and time, the version you accepted, your account and email address, your IP address, and your browser, and we may use that record as evidence of your agreement.

You may close your account at any time by emailing us. Bookings that are already confirmed remain subject to these Terms and the Refund & Cancellation Policy until they are completed or cancelled.

We may suspend or close your account with notice for a breach of these Terms, and without notice where necessary to prevent fraud, harm to other users, or legal liability.

We may update these Terms. Material changes will be announced on the Platform or by email at least 14 days before they take effect. Bookings confirmed before a change remain under the Terms in force at the time of confirmation. The date at the top of this page always shows the current version.

When a new version takes effect, we will ask you to accept it the next time you sign in. If you do not accept it, you cannot continue to use your account; Bookings already confirmed remain under the version in force when they were confirmed.

These Terms are governed by the law of Georgia. Disputes that cannot be resolved amicably are submitted to the competent courts of Georgia.

If you use the Platform as a consumer, you have the rights granted by the Law of Georgia on the Protection of Consumer Rights. Because a Booking is a service for a specific date, the general 14-day right of withdrawal for distance contracts does not apply to it; cancellation is instead governed by our Refund & Cancellation Policy.

Entire agreement. These Terms, the Privacy Policy, and the Refund & Cancellation Policy are the whole agreement between you and ShowFlow about the Platform.

If any part of these Terms is found invalid, the rest stays in force. If we do not enforce a right straight away, we do not give it up.

You may not transfer your account or your rights under these Terms without our consent. We may transfer our rights and obligations to a successor that takes over the Platform, and will tell you if we do.

Language. These Terms are published in Georgian and English. If the two versions differ, the Georgian version prevails.

Notices. We may send you notices by email to the address on your account or through the Platform.